Terms of service

Terms & Conditions (T&C)

Last updated: November 13, 2025

1. Scope

These Terms and Conditions apply to all orders, deliveries and services provided by:

Susie Koller – Wild & Schön Flower Workshop
Bismarckstraße 35a
56740 Bad Marienberg, Germany
Email: blumenwerkstatt@wildundschoen.de
Phone: +49 151 54700149

Any deviating agreements shall only apply if confirmed in writing.

2. Offer & Product Presentation

Products shown in the online shop or on social media serve as examples.
Since each floral arrangement is handmade, the following may occur:

  • variations in flowers

  • seasonal differences

  • slight shifts in colour tones

We always strive to stay true to the style and colour palette shown.

3. Prices & Payment

All prices are listed in euros and include statutory VAT.
The payment methods available in the shop are binding.

4. Delivery

We deliver:

  • via parcel service

  • via local delivery within the offered radius

  • or via in-store pickup

Delivery times are shown during checkout.
Delays may occur due to extreme weather conditions or supply shortages.

5. Custom Floral Designs & Wedding Floristry

Custom-made items include:

  • bridal bouquets (fresh & dried)

  • event floristry

  • bouquets made to customer specifications

  • personalised floral orders

These items are made specifically for the customer and are excluded from withdrawal (see Cancellation Policy).

6. Withdrawal & Returns

The cancellation policy previously provided applies.
Summary:

  • withdrawal possible within 14 days

  • return shipping costs are borne by the customer

  • NO withdrawal for personalised floral work & fresh floristry

  • in case of defects, we will cover the costs

The full cancellation policy forms part of these Terms & Conditions.

7. Retention of Title

The goods remain our property until full payment has been received.

8. Warranty

Statutory warranty rights apply.
Fresh flowers are a natural product — natural variations do not constitute a defect.

9. Liability

We are fully liable in cases of intent and gross negligence.
In cases of slight negligence, we are liable only for breaches of essential contractual obligations.

10. Data Protection

Information on data protection can be found in our Privacy Policy.

11. Dispute Resolution

The European Commission provides an online dispute resolution platform.
We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

German law applies.
Where legally permissible, the place of jurisdiction is Bad Marienberg.